We want you to be completely satisfied with your purchase of home accessories and decorative objects from Shomxellvork. You may return most items within 30 days of delivery for a full refund or exchange, provided the items are in their original condition.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items must have all tags and labels attached. We cannot accept returns on items that show signs of wear or damage not caused by shipping defects.
To initiate a return, please contact us at chat@shomxellvork.world or call us at +1 (281) 767-9070 within the return window. Please provide your order number and reason for return. We will provide you with return instructions and a return authorization.
Customers are responsible for return shipping costs unless the item was damaged during shipping or is defective. If you receive a damaged or defective item, please contact us immediately and we will arrange for a return at no cost to you.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
We are happy to exchange items for different sizes, colors, or styles if available. To request an exchange, please contact us within the return window. Exchanges are subject to product availability and price differences may apply.
If you receive a damaged or defective home accessory or decorative object, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, as quickly as possible.
If you have questions about our return policy or need assistance with a return, please don't hesitate to contact us at chat@shomxellvork.world or by phone at +1 (281) 767-9070. Our customer service team is here to help.